Withdrawals, loyalty rewards, personal VIP accounts and priority customer support are just a few of the many perks that online casinos offer their most loyal players. But what makes a casino truly VIP?
The word VIP is usually associated with luxury. Think of first class on an airplane or a VIP room at the best casinos.
What is a VIP player?
VIP players are a small group of customers who generate a large percentage of a company’s revenue. In iGaming, this top 5% of players account for up to 80% of all revenues. This group is a crucial customer segment to identify and nurture, as they have higher Lifetime Value (LTV).
To become a VIP player in an online casino you need to deposit a significant amount of cash. A good indicator of a VIP player is their consistency – they will make a substantial amount of deposits on a regular basis.
It is possible to identify potential VIP players early on by using supervised machine learning techniques such as decision trees and random forests. However, it is important to keep in mind that VIP perks could encourage problem gambling behaviour and a casino should always conduct ongoing gambling harm checks on all customers. A good way to do this is by creating a data set of all past customers and checking which ones became VIPs in the following 3 months.
How do I become a VIP player?
The first step to becoming a VIP player is finding an online casino with a VIP program. Once you have found one, you must deposit a large amount of money into your account and start playing games. The more you play, the more points you will earn, and the more perks you will receive.
Once you have earned enough points, you will be notified by the casino that you are eligible for VIP status. At this point, you will need to agree to the terms and conditions of the program and accept the offer.
It is important to remember that VIP status is not a guaranteed thing and that you should not bet more than you can afford to lose. The casino will keep track of how much you are betting and if you do not play responsibly, they may remove you from the program. This is to protect the casino from players who are too big of a risk to the company.
What are the perks of being a VIP player?
Many online casinos offer VIP-only bonuses, tournaments, events, and perks to their most loyal players. These include free tours for vacations in exotic countries, trips to business conferences abroad, and tickets to prestigious sporting events.
Aside from the perks that come with these exclusive offers, VIP players enjoy other benefits like faster processing for deposits and withdrawals. They also get special customer support with dedicated staff that know their names and account details.
Typically, you have to be a big gambler and deposit large sums of money before being offered VIP status. However, there are some casinos that have more lenient requirements and recognise high rollers by analyzing their betting history over an extended period of time. Some of the things that online casinos look for are regular betting, accumulating player points, and other similar criteria.
How do I find a casino with a VIP program?
Many casinos offer a VIP program that rewards players for their continued loyalty to the casino. These offers can include higher payout limits, potential deposit fee back as an additional cashback, game-specific bonuses and much more. Some VIP offers are negotiable so be sure to always discuss any potential promotions with your online casino VIP account manager.
Some online casinos have tier-based VIP programs where you can earn points for your play and climb the ranks to become a VIP. This is usually automated and you can see your progress on a progress bar on your player account.
Others have invite-only VIP programs where you need an invitation from the casino to join their VIP program. You can find these casinos by searching for a casino that has a VIP program on a search engine or by doing some research on the internet. However, it’s important to remember that gambling can be addictive so always gamble responsibly and only with money you can afford to lose.